FAQ


1. Why buy from ixiz Mobile?

Ans: All Local Set & Local Sign-In Blackberry Handset sold by ixiz Mobile comes with respective teleco warranty.

Back to top ↑

2. What is Local Set & Local Sign-In Set?

Ans: Local set are direct from Teleco with Fresh 12 months Warranty from respective Teleco. Local Sign-In set means those IXIZ MOBILE customers whom had signed a corporate mobile contract with a brand new phone but they do not need the phone, as such, they return to ixiz Mobile as brand new for an agreed fee.

Back to top ↑

3. Does the warranty still valid for Sign-In Set?

Ans: Yes. All Local Sign-In Set comes with valid 10 to 12 months Warranty direct from Teleco.

Back to top ↑

4. Why Local Sign In set only comes with 10 to 12 months warranty and not straight 12 months Warranty?

Ans: IXIZ MOBILE does cater time lapse when the phone received from corporate was not sold within that month.

For example, IXIZ MOBILE has bought over a Blackberry handset from a corporate customer and this Blackberry handset was kept brand new in the store for 2 months due to low demand, as such, when sold, the warranty could only claim as 10 months rather than 12 months.

Back to top ↑

5. I do not need any warranty, can I get any cheaper rate for the handset?

Ans: Yes. We do carry Blackberry export models where it is normally cheaper than Warranty models. All export models are subjected to stock availability. At such, you may need to email us to check the availability.

Back to top ↑

6. What happen if I get a export from IXIZ MOBILE, and there is any problem after I use it for some time? Do you provide repair?

Ans: Yes, IXIZ MOBILE provide repair for all Blackberry models at optional charge. You may fill up our Blackberry Repair Form found in our Contact Us Link and submit to us. We will get back to you within 2 working hours.

Back to top ↑

7. Does all the Blackberry Handset sold by IXIZ MOBILE, works in Singapore?

Ans: Yes. All Blackberry handset sold by IXIZ MOBILE is guarantee 100% to work with Singapore Telecos Providers. All Handset will be tested in front of the customer before final payment collection.

Back to top ↑

8. Why do we need to make 50% payment upon confirmation for buying a Blackberry Handset from IXIZ MOBILE?

Ans: The reason why we need to collect a 50% payment is because we need customer commitment before we deliver the handset to the customer. We will only collect the 50% when stock is available and delivery will be on next business day.

Back to top ↑

9. Is your Blackberry Accessories Original?

Ans: Yes. All our Blackberry accessories are original. Price difference depending on box or OEM packaging.

Back to top ↑

10. Does your Blackberry Accessories comes with Warranty

Ans: Yes. All Blackberry accessories sold by IXIZ MOBILE comes with warranty ranges from 3 to 6 months depending on type of accessory.

Back to top ↑

11. Can I visit your store to buy any of the Blackberry Handset or Accessory?

Ans: Not at the moment. IXIZ MOBILE currently do not have a retail store, as such you could only do the online method where we will email you a quotation, upon confirmation, we will deliver to your door-step.

Back to top ↑

12. Do you provide “COMPLIMENTARY” Pick Up & Delivery Service?

Ans: Yes. All Repairs & Purchases from IXIZ MOBILE will comes with COMPLIMENTRARY Pick Up & Delivery Service.

Back to top ↑

13. What kind of payment mode does IXIZ MOBILE accept?

Ans: IXIZ MOBILE accept the following payment mode

Consumer

Corporate

Remarks
Cash
OR
Bank Transfer		 Cash
OR
Company Cheque
OR
Bank Transfer		 Cheque Payment:
Payable to: IXIZ MOBILE

Bank Transfer:
Bank : Standard Chartered Bank
Bank Code : 7144
Bank Branch : 050
Bank Account : 40-0-001552-3


Back to top ↑